At Mazzoni Travel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Returns & Refunds Policy explains your options for returning eligible items and requesting a refund.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• All original tags, packaging, manuals, and accessories are included.
• The item is not damaged due to misuse, improper handling, or normal wear and tear.
• Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used, damaged, or altered after delivery.
• Personalized or custom-made items.
• Clearance or final sale items, unless required by applicable law.
• Gift cards or digital products, if offered.

Return Process

To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for your return request.

If your return is approved, you will receive instructions on how and where to send your item. Items returned without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method. Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is the result of our error or a defective product.

Exchanges

We only replace items that are defective, damaged upon arrival, or incorrect. If you need an exchange, please contact us for assistance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us:

Mazzoni Travel
Email: [email protected]